Privacy Policy

Welcome to PetAvatar ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI-powered Pet Avatar Generator (the "Service"). By accessing or using the Service, you agree to this policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Personal Data

• Account & Profile: Name, email address, password, and any profile details you provide.
• Payment & Billing: Credit-card information, billing address, and transaction history—processed securely through our payment partner (Paddle).
• User Content: Photos of your pets that you upload for avatar generation.

1.2 Usage & Device Data

• Log & Analytics: IP address, browser type, pages visited, timestamps.
• Device Information: Device model, operating system, unique device identifiers.
• Interaction Data: Features used, avatars generated, and related metadata.

1.3 Cookies & Tracking

We use cookies and similar technologies (web beacons, local storage) to:

• Keep you logged in
• Personalize your experience
• Analyze usage trends
• Deliver targeted updates

You can disable or delete cookies via your browser settings; however, this may affect Service functionality.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process subscriptions, payments, and refunds
• Send you technical notices, security alerts, and support messages
• Respond to your inquiries and provide customer support
• Monitor usage patterns and detect fraud or abuse
• Comply with legal obligations

3. Information Sharing & Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Cloud hosting, analytics, email & payment processors (e.g., Paddle).
• Legal & Safety: To comply with laws, protect rights, or prevent fraud.
• Business Transfers: If we merge, are acquired, or sell assets—your data may be transferred under similar privacy terms.
• With Your Consent: When you opt-in for promotions or integrations.

4. Data Security & Retention

We implement industry-standard technical and organizational measures to protect your data. However, no system is 100% secure. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. International Transfers

Your information may be stored or processed outside your country of residence (e.g., U.S., EU). By using our Service, you consent to such transfers under applicable data-protection laws.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access & Portability: Obtain a copy of your data.
• Correction & Deletion: Correct inaccuracies or delete data.
• Restriction & Objection: Limit or object to certain processing.
• Withdraw Consent: Where processing is based on consent.

To exercise these rights, contact us at support@petavatar.com and include "Privacy Request" in your subject.

7. GDPR & CCPA Compliance

GDPR (EEA Residents)

We act as "data controller" and comply with GDPR principles—lawfulness, fairness, transparency, data minimization, accuracy, storage limitation, integrity, and confidentiality.

CCPA (California Residents)

You have rights regarding disclosure of categories of personal data collected, sold, or shared, and the right to opt-out of any "sale" of personal information.

8. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected a child's information, please contact us for prompt deletion.

9. Changes to This Policy

We may update this policy from time to time. We will post the revised version here and update the "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

For questions or concerns about this Privacy Policy, please email support@petavatar.com.